BLUE SKY TRAVEL AIRPORT TRANSFERS TERMS AND CONDITIONS
Please email us if you need any further information.
All reservations must be made at least 72 hours in advance of the airport transfer time. We do accept last minute booking subject availability and confirmation from our end. The confirmation of the reservation will be e-mailed to the client once it has been accepted. Hours of operation are 24 hours a day, 7 days a week. Clients are asked to observe punctuality during pick up times.
Blue Sky Travel will not be liable where vehicles have to proceed without passengers who have failed to meet the vehicle at the required time agreed between the Agent / Client and the transfer service. Cancellations / modifications must be made by the client at least 24 hours in advance of transfer in order to qualify for a refund.
The confirmation email / booking form is your booking reservation and travel voucher. This must be presented to the transfer driver or representative on both the arrival and return trip.
For any cancellation made by the client, the following cancellation fees will apply:
- - 72 hours before the transfer, no cancellation fee.
- - 48 hours before the transfer, penalty equals 25% of the total fare.
- - 24 hours before transfer; penalty equals 50% of the total fare.
- - Less than 24 hours before the transfer: no refund.
Our drivers will wait for the clients at the arrival hall with a name sign of the client or a sign Blue Sky Travel Logo (Same as on your reservation form). All clients must phone Blue Sky Travel on the phone number found on the reservation form if they are unable to find the driver in the arrival hall (Calls can be done at the MTPA Counter inside the arrival hall). Upon calling, clients will be directed to the driver.
DELAY/ LATE ARRIVALS
The transfer will wait for up to one hour after the flight arrival of inbound clients before leaving the airport. Blue Sky Travel does not take any responsibility for late arrivals that exceed this waiting time. In the event of an extremely late arrival, clients must phone Blue Sky Travel and inform about the same. After being notify Blue Sky Travel will arrange another vehicle for your transfer.
DELAY IN SERVICE
In the unlikely event of a delay from the transfer service, it will undertake to resolve the problem directly with the client and if needs be provide alternative means of transport to enable the client to reach his destination. However circumstances beyond our control may on rare occasions prevent this. The following are examples of these circumstances which are beyond our control:
- * accidents causing delays to the vehicle
- * restricted vehicular access
- * exceptional or severe weather conditions
- * traffic accidents on the road
- * vandalism and terrorism
- * unforeseen traffic delays
- * industrial action by third parties
- * problems or delays caused by other customers
- * the vehicle being held or delayed by a police officer or government official
STRIKES/ PROTESTS & ACTS OF WAR
The transfer service does not take any responsibility for any arrival / departure transfers affected by strikes / protests or war in Mauritius and it reserves the right to alter pick up times in the event of the aforementioned circumstances.
SUB-CONTRACTED VEHICLES .
In extreme circumstances and peak periods, the transfer service reserves the right to replace their minibus with other forms of transport taxi, minibus, car etc. that will not necessarily be in traditional transfer service delivery.
Luggage transportation is free of charge. Each passenger may take one suitcase plus one hand-carried luggage. Additional and/or bulky luggage will be at supplementary cost as below:
- • Additional suitcase = 5€/item
- • Golf Bag = 5€/item
- • Wheelchair / Pushchair = 10€/item
- • Caged Animals= 15€/item
- • Bicycles / Surfboards / Snowboards 15€/item
It is the responsibility of the clients to check that all their luggage and personal object are removed from the vehicle at the time of drop off and make sure nothing is left in the vehicle.
Any lost property found aboard the transfer vehicles will be returned to head office. Clients are asked to collect lost property from this address. Blue Sky Travel does not take any responsibility for any luggage lost /stolen or damaged from their vehicles or during pick up and drop off times.
SMOKING AND ALCOHOLIC DRINKS
Smoking and consumption of alcoholic beverages are not allowed in the vehicle. The transfer service may refuse to take or to continue service with clients who fail to abide to this condition.
Under Mauritian Law passengers are not allowed to take onto any vehicle any drugs or alcoholic drinks for the purpose of consuming them, or to consume such on any vehicle. To do so will result in a heavy on the spot fine to the passenger.
INTOXICATED OR ABUSIVE CUSTOMERS
Blue Sky Travel reserve the right (and delegate to their drivers the absolute right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the safety of the driver, the vehicle or the other passenger(s). The driver’s decision is final and no refund will be given in this situation
CHARGES AND RESPONSIBILITY
Blue Sky Travel Ltd / blueskycarrentals.com take no responsibility for any disputes or claims resulting from the client's transaction with its transfer service partner. Blue Sky Travel Ltd makes no guarantees concerning its airport transfer service partner. Client further agrees to indemnify, defend and hold Blue Sky Travel Ltd. harmless from and against all claims, damages, bodily injuries, losses and expenses which may result from client's use of the airport transfer service.